Terms & Last updated: 18 February 2026 These Terms and Conditions govern the use of the HAAL platform, website and services operated by Bookgentl Innovation Private Limited.By using our website, mobile application or services, you agree to these Terms and our Privacy Policy.1. Services HAAL is a platform that connects customers, salons, spa centres, beauticians, therapists and product vendors.The platform allows service discovery, bookings, salon management and related services.2. User Information.You agree to provide true, accurate and complete information while registering or using our services. You are responsible for all activities conducted through your account.3. Platform Usage You agree not to use the platform for any unlawful or prohibited activities under Indian law.4. Payments and Charges.Some services on the platform may be paid services. By using paid services, you agree to pay the applicable charges.5. Third-Party Services The platform may contain links to third-party websites or services. We are not responsible for the content, policies or practices of third-party services.6. Intellectual Property All content, branding, logos, software and materials on the platform belong to Bookgentl Innovation Private Limited and may not be copied or used without permission.7. Limitation of Liability We do not guarantee uninterrupted or error-free operation of the platform. Use of the platform is at your own risk.8. Refund Policy Refunds, if applicable, will be processed according to our refund policy and service terms.9. Force Majeure We are not responsible for delays or failure in service due to events beyond our control such as natural disasters, internet outages, government restrictions or other unforeseen events.10. Governing Law These Terms shall be governed by the laws of India.11. Jurisdiction Any disputes arising from these Terms shall be subject to the jurisdiction of courts in Tirur, Kerala, India. 12. Contact Information For any questions regarding these Terms, please contact:Bookgentl Innovation Private Limited.Email: support@haal.in.

Cancellation & Cancellation & Refund Policy Last updated: 02 March 2026 This Cancellation & Refund Policy applies to services provided by Bookgentl Innovation Private Limited through the HAAL platform, website and mobile application. 1. Service Cancellation Users may cancel bookings or services through the HAAL platform based on the cancellation policy of the respective salon, spa or service provider. Cancellation rules such as time limits, charges or restrictions may vary depending on the service provider. HAAL acts only as a platform connecting customers and service providers, and cancellation policies may be determined by the individual salon or service provider. 2. Order Cancellation (Products) Orders for products placed through the platform may be cancelled before the order is shipped. Once the order has been shipped or delivered, cancellation may not be possible. 3. Refund Policy Refunds may be provided under the following conditions: If a payment is made but the service is not provided If a booking is cancelled within the allowed cancellation period If a product order is cancelled before shipping If there is a duplicate payment or payment error Refunds, if approved, will be processed within 7–10 business days to the original payment method. 4. Non-Refundable Situations Refunds may not be provided in the following cases: If the service has already been completed If the cancellation is made after the allowed cancellation time If the delay or issue is caused by the service provider If incorrect information was provided by the user If the user does not attend the booked appointment 5. Platform Fees Any platform fees, convenience fees or service charges paid to HAAL may be non-refundable unless otherwise stated. 6. Contact for Refund Requests For cancellation or refund requests, users may contact us at: Bookgentl Innovation Private Limited Email: support@haal.in Website: www.haal.in All refund requests will be reviewed and processed according to this policy.